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Suncare Medical Center | Privacy Policy

Effective Date: 11/25/2024
Last Updated: 11/25/2024

Suncare Medical Center (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.suncaremedicalcenter.com, or use our services. By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

1.1 Personal Identifiable Information (PII)

This includes information that identifies you as an individual, such as:

  • Name, address, phone number, and email address.

  • Date of birth, gender, and marital status.

  • Insurance details, including Medicare or private insurance numbers.

1.2 Protected Health Information (PHI)

As a healthcare provider, we may collect PHI as defined by HIPAA, such as:

  • Medical history, conditions, and treatments.

  • Prescriptions, test results, and clinical trial participation.

1.3 Payment Information

For services requiring payment, we may collect:

  • Credit/debit card information, billing address, and payment history.

  • Financing plan details (if applicable).

1.4 Technical and Usage Data

When you visit our website, we may automatically collect information about your device and usage:

  • IP address, browser type, operating system.

  • Pages visited, time spent on the website, and referral URLs.

  • Cookies and other tracking technologies.

1.5 Social Assistance and Transportation Data

For services such as citizenship applications, public benefits assistance, and transportation, we may collect:

  • Social Security Numbers or other government-issued identification.

  • Residency documents or proof of eligibility for benefits.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 To Provide Medical and Clinical Services

  • Diagnose and treat medical conditions.

  • Facilitate participation in clinical research trials.

  • Schedule and manage appointments, including home visits.

2.2 To Process Payments and Financing

  • Handle billing and payment for services rendered.

  • Verify insurance coverage or Medicare eligibility.

  • Offer financing plans when applicable.

2.3 To Improve Our Website and Services

  • Analyze website usage to optimize user experience.

  • Address technical issues and enhance security.

2.4 For Compliance and Legal Obligations

  • Comply with HIPAA and other federal or state regulations.

  • Respond to court orders, subpoenas, or legal requests.

2.5 For Communication

  • Send appointment reminders, service updates, and promotional offers.

  • Respond to inquiries submitted via phone, email, or online forms.

3. How We Share Your Information

We may share your information under the following circumstances:

3.1 With Authorized Personnel

  • Healthcare providers, staff, and administrators involved in your care.

3.2 With Third-Party Service Providers

  • Billing and payment processors.

  • Transportation providers for scheduled services.

  • IT and cybersecurity firms for website management.

3.3 For Clinical Research

  • With sponsoring pharmaceutical companies, only as necessary for trial-related purposes.

3.4 As Required by Law

  • To comply with legal or regulatory requirements.

  • To prevent fraud, abuse, or harm to others.

3.5 With Your Consent

  • For any purpose not listed above, we will seek your explicit consent before sharing your information.

4. Your Rights

As a patient or website user, you have the following rights:

4.1 Access and Correction

  • You have the right to access your medical records or other personal information.

  • If any information is inaccurate or incomplete, you can request corrections.

4.2 Data Portability

  • Upon request, we can provide your information in a structured, machine-readable format.

4.3 Restriction of Use

  • You may request that we limit the use or disclosure of your information in certain circumstances.

4.4 Revocation of Consent

  • You can withdraw your consent for specific uses of your data, such as marketing communications.

4.5 File a Complaint

  • If you believe your privacy rights have been violated, you may file a complaint with us or directly with the Department of Health and Human Services (HHS).

5. How We Protect Your Information

We implement a variety of security measures to safeguard your personal and health information:

  • Encryption: All sensitive data is encrypted during transmission and storage.

  • Access Controls: Only authorized personnel can access PHI and PII.

  • Regular Audits: We conduct routine audits to identify and address vulnerabilities.

6. Cookies and Tracking Technologies

6.1 Cookies

We use cookies to enhance your website experience, including:

  • Essential Cookies: Necessary for basic website functionality.

  • Analytics Cookies: To monitor site usage and improve performance.

6.2 Managing Cookies

You can adjust your browser settings to block cookies. However, this may impact your ability to use certain features on our website.

7. Retention of Information

  • Medical records and other critical data are retained for a minimum of 7 years or as required by law.

  • Website usage data is retained for analytics purposes for up to 12 months.

  • Payment and financial data is retained as necessary to comply with accounting regulations.

8. Third-Party Websites

Our website may contain links to external websites. Suncare Medical Center is not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before sharing your information.

9. International Users

If you access our website from outside the United States, please note that your data will be processed in accordance with U.S. laws. By using the site, you consent to such processing.

10. Updates to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us:

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