Suncare Medical Center | Patient Rights and Responsibilities
At Suncare Medical Center, we are committed to delivering high-quality healthcare services while maintaining a safe, respectful, and collaborative environment. To ensure the best possible care, we have outlined the following rights and responsibilities for all patients.
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Patient Rights
As a patient at Suncare Medical Center, you have the right to:
1. Access to Quality Care
• Receive safe, high-quality, and compassionate care regardless of your race, gender, religion, nationality, disability, sexual orientation, or payment source.
• Access medical treatments, services, and information tailored to your needs.
2. Respect and Dignity
• Be treated with respect, dignity, and consideration at all times.
• Receive care in a clean, safe, and welcoming environment.
3. Privacy and Confidentiality
• Have your personal and health information protected in compliance with HIPAA regulations.
• Receive a copy of our Privacy Policy outlining how your information is used and protected.
4. Informed Decision-Making
• Be fully informed about your diagnosis, treatment options, potential risks, and expected outcomes.
• Participate in decisions about your care, including the ability to accept or refuse treatment.
• Receive information in a language or format you understand, including the availability of translation or interpreter services.
5. Access to Your Medical Records
• Request and review your medical records at any time.
• Request corrections to inaccuracies in your records.
6. Participation in Clinical Research
• Be informed about opportunities to participate in clinical research studies.
• Decline participation without impacting the quality of your care.
7. Financial Transparency
• Receive a clear explanation of charges and billing for services provided.
• Be informed about insurance coverage, Medicare benefits, or any out-of-pocket expenses before receiving treatment.
8. Safety and Advocacy
• Express concerns or complaints about your care without fear of discrimination or retaliation.
• Be informed of how to escalate unresolved concerns to external regulatory bodies if necessary.
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Patient Responsibilities
To ensure the best possible care and maintain a respectful environment, patients are expected to uphold the following responsibilities:
1. Provide Accurate Information
• Disclose complete and truthful information about your medical history, current symptoms, medications, allergies, and other relevant details.
• Inform us promptly of any changes to your personal or health information, including insurance coverage or contact details.
2. Follow Treatment Plans
• Actively participate in your care by asking questions and following the treatment plans outlined by your healthcare provider.
• Notify us if you choose to decline a recommended treatment or cannot follow instructions.
3. Attend Scheduled Appointments
• Arrive on time for all scheduled appointments or notify us at least 24 hours in advance if you need to cancel or reschedule.
• Understand that repeated missed appointments may result in limited access to services.
4. Respect Others
• Treat all Suncare Medical Center staff, other patients, and visitors with courtesy and respect.
• Refrain from abusive, disruptive, or threatening behavior that may compromise the safety or well-being of others.
5. Adhere to Policies
• Comply with all Suncare Medical Center policies, including those related to payment, transportation, and clinical research participation.
• Avoid bringing prohibited items or engaging in prohibited activities while on the premises.
6. Financial Responsibilities
• Ensure timely payment of any charges not covered by insurance, Medicare, or other third-party payers.
• Discuss any financial difficulties with our billing department to explore available payment options or financial assistance programs.
7. Advocate for Your Health
• Ask questions and seek clarification when you do not understand aspects of your diagnosis, treatment, or care plan.
• Take an active role in managing your health by adopting healthy lifestyle choices and following preventive care recommendations.
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Addressing Concerns and Feedback
At Suncare Medical Center, we value your feedback and are committed to addressing any concerns you may have about your care or experience.
How to Report a Concern
You can report concerns or provide feedback using the following methods:
• Phone: Call us at 305-489-9090.
• Email: Send us a detailed message at info@suncaremedicalcenter.com.
• In-Person: Speak to a staff member at our location:
1782 West Flagler Street, Miami, FL 33135.
Resolution Process
• Concerns will be reviewed within 5 business days of submission.
• A response or resolution will be communicated promptly.
External Reporting
If your concerns are not resolved to your satisfaction, you may contact the following regulatory bodies:
• Florida Department of Health: www.flhealth.gov
• Office for Civil Rights (OCR) for HIPAA-related issues: www.hhs.gov/ocr
Acknowledgment of Rights and Responsibilities
By receiving care at Suncare Medical Center, you acknowledge that you have read, understood, and agree to these Patient Rights and Responsibilities. For any questions or clarifications, please contact us directly.