Suncare Medical Center | Accessibility Policy

Effective Date: 11/25/2024

Last Updated: 11/25/2024

At Suncare Medical Center, we are committed to ensuring that our services and website are accessible to all individuals, including those with disabilities. Our goal is to provide an inclusive environment where everyone can access the information and services they need without barriers.

This Accessibility Policy outlines the measures we have implemented to enhance accessibility and our ongoing commitment to improving accessibility for all users.

1. Commitment to Accessibility

Suncare Medical Center complies with applicable accessibility standards, including:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as recommended by the World Wide Web Consortium (W3C).

• Americans with Disabilities Act (ADA) requirements for public accommodations.

We strive to make our website and physical location accessible for individuals with disabilities by adhering to these standards and continuously improving accessibility features.

2. Accessibility Features on Our Website

To ensure a seamless online experience for all users, we have incorporated the following features:

2.1 Website Navigation

• Clear and consistent navigation menus for easy access to content.

• Logical page structure with appropriate use of headers, lists, and landmarks.

2.2 Compatibility with Assistive Technologies

• Our website is compatible with screen readers such as JAWS, NVDA, and VoiceOver.

• Support for keyboard navigation to allow users to interact with the website without a mouse.

2.3 Adjustable Text and Contrast

• Options to adjust font size for better readability.

• High-contrast mode to assist users with visual impairments.

2.4 Alternative Text for Images

• All images on the website include descriptive alternative text to support screen readers.

2.5 Video and Audio Content

• Captions are provided for videos to ensure accessibility for users who are deaf or hard of hearing.

• Transcripts are available upon request for all audio content.

2.6 Forms and Contact Features

• Forms are designed with clear labels and instructions to ensure ease of use for users with cognitive or motor impairments.

• CAPTCHA alternatives are available for users who may have difficulty with standard visual verification methods.

3. Physical Accessibility at Our Locations

In addition to ensuring accessibility online, Suncare Medical Center has taken measures to make our physical location welcoming and accommodating:

3.1 Parking and Entrances

• Designated accessible parking spaces near the building entrance.

• Wheelchair-accessible entrances with automatic doors.

3.2 Interior Facilities

• Wide hallways and doorways to accommodate mobility devices.

• Accessible restrooms equipped with grab bars and other necessary features.

3.3 Staff Assistance

• Staff members are trained to assist individuals with disabilities, including those with mobility, visual, hearing, or cognitive impairments.

• Interpreters or communication aids are available upon request.

4. Feedback and Support

We value feedback from our patients and website users about their accessibility experiences. If you encounter any accessibility barriers or have suggestions for improvement, please let us know.

How to Provide Feedback

• Phone: Call us at 305-489-9090.

• Email: Send your feedback to info@suncaremedicalcenter.com.

• In Person: Visit our office at 1782 West Flagler Street, Miami, FL 33135 and speak with a staff member.

We aim to respond to accessibility-related inquiries or feedback within 5 business days.

5. Ongoing Accessibility Improvements

Accessibility is an ongoing process, and we are dedicated to continuously improving our website and facilities. Current initiatives include:

• Conducting regular accessibility audits using tools such as WAVE and Axe.

• Training our staff on accessibility best practices and inclusive communication.

• Monitoring advancements in technology and updating our features to meet evolving standards.

6. Third-Party Tools and Content

While we strive to make all aspects of our website accessible, certain features or content may rely on third-party providers (e.g., embedded videos, scheduling tools). We encourage users experiencing accessibility challenges with third-party tools to contact us so we can assist or address the issue with the provider.

7. Legal and Compliance Information

This Accessibility Policy aligns with:

• Americans with Disabilities Act (ADA) Title III for public accommodations.

• Section 508 of the Rehabilitation Act, applicable to electronic and information technology.

• WCAG 2.1 Level AA, ensuring web accessibility for individuals with disabilities.

If you believe we are not meeting these standards, you may file a formal complaint with:

• U.S. Department of Justice (DOJ): www.ada.gov.

8. Updates to This Policy

This Accessibility Policy may be updated periodically to reflect improvements or changes in accessibility standards. The latest version will always be available on this page, with the date of the most recent update clearly indicated.

If you have questions or need assistance with accessibility at Suncare Medical Center, please contact us:

• Phone: 305-489-9090

• Email: info@suncaremedicalcenter.com

• Address: 1782 West Flagler Street, Miami, FL 33135

We are committed to making your experience with Suncare Medical Center as inclusive and barrier-free as possible.